How do I open a Support Ticket?
Do you have questions or need assistance? Our Support Staff is here for you!
We understand that if you're new to trading or new to our platform, you may have questions or even need assistance with matter within trading or your client portal. Our helpful support staff is always here to assist you during business hours to help with any and every needs you have with our firm.
Step 1: Log into your client portal.
https://clientportal.epfx.com/login
Click the link above to log into your client portal where you will be able to open a ticket to talk to our real human support staff.
Step 2: Click the account button.
At the bottom of your screen, you will see your name. This is your account button. Simply click it and a window will pop up. Select "Ticket" and then "Submit Ticket" from the window.
Step 3: Fill our the new ticket form.
After clicking "Submit Ticket", a new screen will load where you will be asked for information. Place the subject for your request in the subject line. Make sure the subject is relevant to your need for example: if your issue is when opening a trade account, make it something like, "Trouble opening trade account", or if you are having issues with a deposit, put something like, " Deposit issues".
Then fill out the description field with your request. Please make sure to include as many details as possible such as trade account numbers, the exact time things occurred, what pairs you were trading etc. This will allow our support staff to resolve your ticket as quickly as possible.
Make sure to attach any supporting media such as screenshots or even photos. This also helps our support staff resolve your ticket as quickly as possible for you.
Step 4: Click the Submit button.
Once you have filled out the required details for your ticket, click the "Submit" button to submit your ticket to the support team. One of our helpful support staff will respond to your ticket within 2 minutes or less during business hours. They will first begin with investigating your issue, reviewing your account, trade history or portal logs to familiarize themselves with your issue. This process may take some time so please be patient as our staff is here to serve you. Once the support team has located or resolved the issue, they will respond accordingly to your ticket with their findings and resolution.